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“Common sense is fairly uncommon.”
Tom Gilb
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Case Studies for the Tools
Strategy
Case Study 1: Drinks Business As a major component of a culture change drive, the Director of this business decided to review the services provided by their technical staff throughout the larger business in Europe...

Managing Chaos
Case Study 1: Motor Finance: Processing Centre In this Financial Services business, there are many departments that cannot operate without the positive support of others. In this instance, the operational people were put under great pressure by those in sales who sold Motor Finance to Dealerships...

Vision and Values
Case Study 1 : Auto Finance This business serves the importer of a large range of European motor vehicles including commercial stock. Early in its growth, the company experienced a firm commitment to align closely with the strategy of the importer...

Teamswork
Case Study 1 : Financial Services Teamswork is a very powerful exercise in helping participants understand the dynamics that exist both within and between teams...

Play to Win
Case Study 1: Telecommunications ‘Play to Win’ was partially designed for an intervention in a Telecoms company. This function was an audit department of over three hundred staff whose role was to audit a variety of accounting, business, IT and human processes within the larger business. They would then compile a report of recommendations for improvement...